RETURN OR EXCHANGE POLICY
At Ebru Home, we want you to be happy with your purchase. Please review our policies below.
Returns & Exchanges
Customers have 14 days from the delivery date to request and return eligible merchandise.
How to Return an Item
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Email info@ebruhome.com within 14 days of delivery with your order number and return request.
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Once approved, ship your item to our designated warehouse using a trackable carrier such as USPS, UPS, or FedEx.
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After receiving and inspecting your return, we will process your eligible refund or exchange.
Return Conditions
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Returns must be shipped within 14 days of delivery.
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Items must be unused, unworn, unwashed, unaltered, and in original condition.
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Original tags and packaging must be included when applicable.
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Buyers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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Original shipping fees are nonrefundable, except where required by law.
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We are not responsible for return packages lost in transit.
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C.O.D. returns are not accepted.
Nonreturnable Items
Personalized or custom-made items, used or altered merchandise, and hygiene-sensitive products are not eligible for return unless damaged, defective, or otherwise required by law.
Refunds
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
Order Cancellations
Cancellation requests must be submitted within 1 hour of purchase and before the order has been processed or shipped.
Once shipped, our return policy applies.
Shipping & Delivery
Standard U.S. orders typically arrive within 3–7 business days, depending on processing and destination.
We ship throughout the United States, including Alaska, Hawaii, and Puerto Rico.
International shipping is available to Great Britain, European countries, Caribbean islands, Peru, and many other destinations. Please contact us to confirm availability.
International customers are responsible for applicable customs duties, import taxes, and fees unless otherwise stated at checkout.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs so we can assist you.
Contact Us
Ebru Home Customer Service
Email: info@ebruhome.com